Cancellation and Returns
Our cancellation and returns policy does not apply to the following goods, which are exempt from the right to cancel:
- Bespoke stadiums (e.g. A non-standard size / colour /material)
- Products featuring bespoke artwork including personalisation
- Custom orders
You can cancel your contract at any time up to 14 working days after the day of delivery.
To do this, please e-mail us, write to us, use the cancellation form on our website (a link is provided on your invoice) or by filling out the form at the end of this document.
You do not have to give any reason for cancellation. However a brief explanation will help us to improve the service and products we offer in the future, so please consider letting us know.
If you cancel, you must return the goods to us at your own expense within a further 14 days. You must ensure that the goods are packaged adequately to protect against damage.
If you fail to return the goods, we will collect them, and we’ll charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
From the day we receive the goods back, or receive evidence of the goods having been returned (such as a ‘Proof of Posting’ receipt from the Post Office), we will refund the amount owed to you within 14 days.
Where the value of the product has been reduced as a result of you handling the goods more than necessary, we have the right to make a deduction on the amount we return to you. You may handle the goods to the same extent of assessing them in a shop.
We will refund only the basic delivery cost of getting the goods to you. For example, enhanced services such as ‘Guaranteed Next Day’ delivery, will be refunded at the rate for regular post.
This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
We will not supply digital downloads to you, within the 14 day cancellation period, unless you have given us your express consent that you want that to happen.
Once you start to download digital content, you lose your right to cancel.
If you do not give us consent, you must wait for the cancellation period to end before downloading digital content. This gives you time to make sure the digital content is what you want, before downloading.