Delivery

Delivery

We keep postage costs as low as possible for you at the same time as making sure your order is well packaged, arriving in tip top condition.

Full size 11aside tabletops are delivered by a local company who offer us a cost-effective, fixed price service for larger tables.
Your packages/s are on the same vehicle from our door to yours, and handled with the utmost care you’d expect for handmade items of this size.

Gaming tables and base kits up to 7aside size (i.e. up to 120cm in length) are generally delivered by DHL Express.

Smaller items are usually sent by Royal Mail, with enhanced services (such as tracking) where needed.

Your order will be delivered to the address specified in the order, unless otherwise agreed with us in writing prior to despatch.

Indoor Arena – Delivery Prices

Indoor arenas are sent in plain boxes, by reputable couriers, with tracking. A signature is required on delivery.

Package size: 86 x 48 x 12cm
Weight: 4.3 – 5kg

*Collect for Free from Dundee in Scotland. We can deliver personally too in the local area. Country not listed? – Please contact us with the name of your country and postcode for a quote.

** Exclusions apply. For Scottish Highlands and Islands, a quote will be provided if necessary.

Large Tabletops – Delivery Prices

Tables, Tabletops, and base kits are sent in plain boxes, by reputable couriers, with tracking. A signature is required on delivery.

Package size: Various (e.g. Tabletop: 150 x 114 x 12cm @32kg)

Delivery Options Explained

Local Delivery

If you’re local to our studio, it’s usually easier for us and therefore cheaper for you if we deliver your tabletop personally. We can offer specific delivery times too.

• Within a 15 mile radius – £20

Including postcodes:

• DD1, DD2, DD3, DD4, DD5, DD6, DD7, DD8
• KY14, KY15, KY16
• PH12, PH13, PH14

Once you’ve placed your order we’ll be in touch to arrange a convenient time.

Courier – UK wide

DHL are our trusted shipping company for UK tabletop orders up to 7aside size. The price shown is a total including the cost of packaging.

• You can choose a weekday when you want to receive your order.
• You must be available between 8:30am and 6pm on your chosen day.
• Morning, afternoon or weekend deliveries can be arranged for an extra cost.
• All tables are sent covered against damage and loss and we handle all claims (a rare occurrence) on your behalf.
• You may also arrange your own courier to collect your order. Please contact us for details.

Once you’ve placed your order we’ll be in touch to arrange a convenient date.

UK ORDERS

UK orders of items in stock will generally be sent out within 1-2 working days from acceptance of order, with the exception of bespoke or made-to-order items, such as tabletops, which may take 3-6 weeks depending on your requirements and the time of year. Please refer to product descriptions for the expected delivery times of specific items. We will confirm estimated production times and delivery date upon acceptance of your order.

EU and INTERNATIONAL ORDERS

EU and International orders will normally be delivered within 20 working days of acceptance of order, with the same exceptions as above for bespoke or made-to-order items. We will confirm estimated production times and delivery date upon acceptance of your order. Where prices are not shown, please enquire for availability and shipping quote.

CUSTOMS DECLARATION

As part of the shipping process, we will produce the required documentation for customs clearance, specific to your country. Please note that it is your responsibility to pay any customs import duties, taxes or other charges imposed in your country, when receiving the goods. We cannot calculate these and they are not included in the product price or shipping charges. Please refer to your country’s customs office to determine any additional costs.

EU VAT / Customs Rules Please read our Terms and Conditions of Sale when ordering from outside the UK. Customers are responsible for paying VAT, import duties and customs fees.

DAY / TIME DEPENDANT DELIVERIES

For delivery services where a particular time / date has been agreed, please make the necessary arrangements to be present to take delivery. Should you miss the delivery, it will be your responsibility to pay for any extra delivery costs or penalties charged by the delivery company. Where this payment is taken from us, we will invoice you for the same amount. Payment shall be due on receipt of invoice.

Where we agree to meet a specific delivery date, and where this date cannot be met, you will be notified and given the option to agree a new delivery date or receive a full refund.

While we make all reasonable endeavours to meet any agreed date for delivery, sometimes delays are caused by situations outwith our control. We will not be liable for any losses, costs, damages or expenses you or any third parties incur from failure to meet an estimated delivery date.

OWNERSHIP

Upon delivery of your order, Title and risk in the products will pass to you.

If the goods are lost or damaged in transit, please let us know promptly.

If you arrange your own courier to delivery your order, risk passes to you when the carrier takes possession of the goods. The cancellation period also begins on collection.